Contact information for Creative Video Souvenir Productions Address: Creative Video 405 Delaware St. Woodbury, NJ 08093 Phone: Toll Free (888) 988-2877 Local (856) 848-0046 Fax (856) 848-8905 creativev@comcast.net Refunds/Exchanges - Creative Video will replace any DVD or Video Tape that is defective upon arrival. This does not apply to items that have ceased to function due to "normal wear and tear", neglect or abuse. Shipping: Our current shipping and handling rate is $5.95 per item.